A LITTLE HELP, FROM A REAL PERSON
Let’s talk
about your moments.
A question about your creation, a payment that needs a second look, or an idea you’d like to share? Send us a note.
Support · Feedback · Privacy requests
Help us find the right details.
For account or payment questions, include your account email, purchase date and transaction reference. For a creation issue, tell us which studio you used and what happened.
Please keep passwords, verification codes and full card details out of your message. You can describe a photo issue without attaching private photos.
Before you send your note
Where are my download credits?
Sign in with the same account used for checkout, open Pricing, and select Refresh balance. If the purchase still does not appear, email us with the transaction reference.
Does a year poster use twelve downloads?
No. One newly prepared finished file uses one download. A twelve-photo poster exported as a single PDF uses one download. A revised export or a separate format uses another. You can save the same prepared file again without another charge.
Can I request a refund?
See our payment and refund terms. Contact us about duplicate charges, missing credits or service faults. Your mandatory consumer rights still apply.
Will my photos appear in the showcase?
Your private projects are not automatically published. The current showcase uses the founder’s own selected examples. Read our Privacy Policy or email us with a privacy request.